aerotrionex

Privacy Policy

This privacy policy explains how aerotrionex Ltd collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and ensuring transparency about our data practices.

Last updated: January 2026

Data Controller Information

aerotrionex Ltd is the data controller for the personal information we collect and process. Our contact details are:

Data We Collect

The data we collect includes personal information you provide to us directly and information collected automatically when you use our website and services. We collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and postal address when you contact us or request our services
  • Professional Information: Job title, institution name, and role when you enquire about our education dashboard solutions
  • Communication Data: Messages, enquiries, and correspondence you send to us through our contact forms or email
  • Website Usage Data: IP address, browser type, device information, pages visited, and interaction data collected through cookies and analytics
  • Technical Data: Login credentials, system preferences, and configuration settings for our dashboard services

How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, and your consent where required. We use your personal information for the following purposes:

  • Service Provision: To provide education revenue performance dashboard solutions and related services
  • Communication: To respond to your enquiries, provide customer support, and send service-related communications
  • Business Development: To understand your requirements and develop appropriate solutions for your education institution
  • Website Improvement: To analyse website usage, improve functionality, and enhance user experience
  • Marketing: To send relevant information about our services, with your consent or based on legitimate interest
  • Legal Compliance: To comply with legal obligations and protect our legitimate business interests

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please see our cookie policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Service Providers: With trusted third-party vendors who assist us in providing our services, subject to appropriate data protection agreements
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Protection: To protect the rights, property, or safety of aerotrionex, our clients, or others
  • Business Transfers: In connection with any merger, acquisition, or sale of assets, with appropriate data protection measures

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law. Specifically:

  • Contact enquiries and communications: 3 years from last contact
  • Client service data: Duration of service agreement plus 7 years for legal compliance
  • Website analytics data: 26 months (Google Analytics default)
  • Marketing consent records: Until consent is withdrawn plus 3 years for compliance

Your Rights

Under the General Data Protection Regulation (GDPR) and UK data protection laws, you have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Rectification: Request correction of inaccurate or incomplete personal information
  • Erasure: Request deletion of your personal information in certain circumstances
  • Restriction: Request limitation of processing in certain situations
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to processing based on legitimate interests or for direct marketing
  • Withdraw Consent: Withdraw consent for processing where we rely on consent

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure data transmission, access controls, and regular security assessments. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA) that may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this privacy policy, wish to exercise your data protection rights, or need to contact us about privacy matters, please reach out to us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal information appropriately. You can contact the ICO at ico.org.uk or call their helpline on 0303 123 1113.